Privacy Policy

Jim Jonas Inc (the “Company,” “we,” “us,” or “our”), identified on this Site by the Jonas Energy Solutions brand, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jonasenergy.com (the “Site”) and when you use our HVAC, solar, backup power, and related services (collectively, the “Services”).

This policy also applies to our customer communications programs (the “Programs”), including SMS/MMS, email, calls, post-project surveys, feedback, and review requests. It covers related online interactions and information provided during service, phone, and in-person interactions. References to Jonas Energy Solutions or Jonas Energy in this policy refer to the Company.

We are a locally owned and operated company serving Lake County, California, including Ukiah, Lakeport, Clearlake, Kelseyville, Middletown, Willits, St. Helena, and surrounding areas.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our Site (including our Contact Us form)
• Call us at 707-994-5911
• Request a free consultation or quote
• Sign up for our Jonas Family Member maintenance plan
• Subscribe to our newsletter or blog updates
• Communicate with us via phone or in person

This information may include:

• Identifiers: Name, email address, phone number, mailing address
• Property Information: Home address, property details relevant to service quotes
• Financial Information: Payment information, billing address (processed securely through third-party payment processors)
• Service History: Records of services performed, maintenance agreements, warranties
• Communications: Records of your communications with us
• Project Details and Uploads: Service type, project dates, preferred appointment windows, photos, attachments, and notes you submit
• Messages and Feedback: Form, chat, SMS/MMS, and email content; survey responses, Net Promoter Scores (NPS), ratings, and comments about completed work or your experience
• Other Submissions: Other information you choose to provide

You do not need to provide personal information to browse the Site. Without certain information, however, we may be unable to respond to a request, administer a Program, or provide a service.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activities, including:

• Device Information: IP address, approximate city/state inferred from IP address, browser type, operating system, device type and identifiers, and language settings
• Usage Data: Pages visited, links clicked, scroll activity, time spent on pages, referring website, and exit pages
• Diagnostics: Approximate timestamps, session identifiers, and performance and security diagnostic data
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze Site traffic

1.3 Sensitive Personal Information (California Residents)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), we may collect the following categories of sensitive personal information:

• Precise geolocation (when you provide your home address for service quotes)
• Financial account information (payment details processed through secure third-party systems)

We use sensitive personal information only to provide the Services you request, maintain safety and security, and comply with applicable law.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• Service Delivery: To provide HVAC, solar, backup power, and related services you request
• Customer Support: To respond to your inquiries, schedule appointments, and provide technical support
• Billing and Payment: To process payments, send invoices, and manage financing options (including our partnership with Redwood Credit Union)
• Maintenance and Improvements: To maintain and improve our Site and Services
• Communications: To send you service updates, maintenance reminders, promotional materials (with your consent), and other relevant information
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To protect against fraud, unauthorized access, and other security threats
• Business Operations: For internal administrative purposes, quality assurance, and business analytics
• Surveys and Feedback: To administer post-project surveys and NPS requests, analyze satisfaction scores and comments, and follow up on issues or questions you raise
• Review Requests: To invite voluntary reviews on public platforms and track whether requests are sent or completed
• Measurement: To measure campaign performance and attribute calls and leads to marketing sources, with consent where required
• Program Operations: To operate, troubleshoot, test, and improve our communications Programs and customer experience

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., credit card processing companies)
• Financing partners (e.g., Redwood Credit Union)
• Website hosting and analytics providers
• Email and communication service providers
• Customer relationship management (CRM) systems
• Survey, feedback, and review-request platforms
• Messaging platforms and customer communication tools
• Advertising, campaign measurement, and call-attribution providers, where used

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not authorize service providers to use personal information for their own independent marketing purposes. Mobile information and text messaging consent are subject to the more restrictive protections in Section 14, which govern all sharing described in this policy.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others. This may include enforcing agreements or policies and detecting, preventing, or addressing fraud or security issues.

3.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, or in a reorganization or bankruptcy, customer information may be transferred as part of the transaction, subject to applicable law, appropriate confidentiality protections, and the mobile-information restrictions in Section 14.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, subject to the mobile-information restrictions in Section 14.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

Cookies and similar technologies may include pixels, tags, local storage, and software development kits (SDKs). They help the Site function and support analytics, advertising measurement, and customer communications. They may collect IP addresses, device/browser characteristics, and Site interactions. We use Google Analytics to understand traffic and usage and chat and messaging tools to support customers. Where used, advertising measurement and call-tracking tools help attribute leads and calls to marketing sources. Third-party technologies may collect information across websites over time, subject to those providers’ privacy practices and the sharing limits described in this policy.

• Essential Cookies: Necessary for the Site to function properly
• Analytics Cookies: Help us understand how visitors interact with our Site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent where required)

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling certain cookies may limit your ability to use some features of our Site.

4.3 Do Not Track Signals

California law requires us to disclose how we respond to web browser “Do Not Track” (DNT) signals. Currently, we do not alter our data collection practices when we receive a DNT signal, but we are committed to monitoring developments in this area.

4.4 Global Privacy Control

Global Privacy Control (GPC) is a browser or extension signal that communicates an opt-out preference for certain uses of personal information, such as certain targeted-advertising sharing. GPC is distinct from Do Not Track and does not disable cookies necessary to operate a website. See Sections 5.2 and 5.4 for privacy requests and opt-out confirmation. You may also contact us through those channels about your browser signal or advertising preferences.

5. Your Privacy Rights

5.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: Request information about the personal information we collect, use, disclose, and sell
• Right to Access: Request access to the specific pieces of personal information we have collected about you (including historical data back to January 1, 2022, if we maintain such data)
• Right to Correction: Request correction of inaccurate personal information
• Right to Deletion: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Limit Use of Sensitive Personal Information: Limit our use of your sensitive personal information to purposes necessary to provide Services
• Right to Non-Discrimination: Receive equal service and pricing regardless of exercising your privacy rights
• Data Portability: Request a copy of your personal information in a portable format, where applicable
• Appeals: Appeal a decision about a privacy request where required by applicable law

Residents of other U.S. states may also have access, correction, deletion, portability, or targeted-advertising opt-out rights. Availability and scope depend on applicable law.

5.2 How to Exercise Your Rights

To exercise your privacy rights, you may:

• Call Us: 707-994-5911
• Use Our Contact Form: Contact us
• Write to Us: Jim Jonas Inc / Jonas Energy Solutions, 9125 CA-53, Lower Lake, CA 95457

We will respond to your request within 45 days, as required by law. We may need to verify your identity before processing your request.

Where you have a right to appeal a denied request, contact us through the same channels and state that you are submitting an appeal.

5.3 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. The authorized agent must provide proof of authorization, and we may still require you to verify your identity directly.

5.4 Opt-Out Confirmation

When you submit an opt-out request (including through universal opt-out signals like the Global Privacy Control), we will provide visible confirmation that your request has been processed.

6. Automated Decision-Making Technology (ADMT)

We do not use information collected through the Site or Programs to make decisions that produce legal or similarly significant effects solely by automated means, such as automated denial of services.

We do not currently use automated decision-making technology (ADMT) to make significant decisions about you. If we begin using ADMT in the future, we will provide pre-use notice explaining the technology, your rights, and how to opt out.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typical retention periods include:

• Customer Records: 7 years after last service (for warranty and liability purposes)
• Website Analytics: 26 months
• Communications: Duration of customer relationship plus 3 years

Retention purposes include administering surveys, feedback, and review-request Programs, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations. When information is no longer needed, we take reasonable steps to delete, deidentify, or securely dispose of it in accordance with applicable law.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Email, text messages, and chat may not be encrypted end-to-end and may not be secure. Please do not send sensitive information through these channels. If you believe an interaction with us is no longer secure, contact us immediately using the information in Section 12.

9. Children’s Privacy

Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

If you believe a child has provided personal information through the Site or a Program, please contact us using the information in Section 12 so we can take appropriate steps.

10. International Data Transfers

The Site and Programs are intended for users located in the United States.

We are based in the United States and primarily serve customers in Lake County, California. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

11. Changes to This Privacy Policy

Updates may also reflect changes to our customer communications Programs.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our Site with a new “Last Updated” date
• Sending you a notification via our contact form system (if you have provided your contact information)
• Displaying a notice on our Site

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using our secure contact form.

Jim Jonas Inc / Jonas Energy Solutions
9125 CA-53
Lower Lake, CA 95457

Phone: 707-994-5911
Website: jonasenergy.com

13. Additional Disclosures for California Residents

13.1 Categories of Personal Information Collected (Past 12 Months)

13.2 Categories of Personal Information Disclosed for Business Purpose (Past 12 Months)

The additional collection and Program descriptions in Sections 1 and 14 do not, by themselves, state that every described category was collected or disclosed during the past 12 months. The historical categories below remain distinct from those descriptions.

We have disclosed the following categories of personal information for business purposes:

• Identifiers (to service providers for customer communication and payment processing)
• Customer Records (to financing partners and payment processors)
• Commercial Information (to service providers for analytics)
• Internet Activity (to analytics providers)

13.3 No Sale of Personal Information

We do not sell personal information. We also do not share personal information with third parties for cross-context behavioral advertising in a manner that constitutes “sharing” under the CCPA.

14. Customer Communications and Text Messaging Privacy

The Jim Jonas Inc Customer Communications Programs may use SMS/MMS, phone, and email for scheduling, reminders, customer support, current or past projects, satisfaction surveys, NPS, feedback, and voluntary invitations to leave public reviews. Limited promotional communications are sent only where permitted and with appropriate consent. Simply visiting the Site or requesting service does not constitute promotional messaging consent.

14.1 Messaging Choices

If you opt in to text messages, frequency may vary and message and data rates may apply. Reply STOP to opt out or HELP for assistance. We may send one confirmation after an unsubscribe request. You can also use the contact form, phone, or mailing address in Section 12 to request that communications by SMS, email, or phone stop. See Section 4 of our Terms and Conditions for the messaging terms.

14.2 Mobile Information and Consent Protections

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text-message consent information, or opt-out status with third parties or affiliates for their own marketing or promotional purposes.

We may share this information only with service providers that help us deliver text messages, such as messaging platforms, phone companies, and vendors assisting with SMS delivery, or as required by law. These restrictions apply to every sharing category in Section 3, including business transfers and consent-based disclosures; the general provisions do not override these mobile-information protections.

14.3 Surveys and Reviews

Survey, NPS, feedback, and public-review participation is voluntary. Declining does not affect your ability to receive services. We may use responses to understand your experience and follow up on issues, and may track whether review requests are sent or completed.

14.4 Links to Other Websites

The Site and Programs may link to third-party websites, including public review platforms. We do not control their content, privacy practices, or security. Please review their privacy policies before submitting information.

This Privacy Policy is designed to comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant state and federal privacy regulations effective in 2026.